Support access
How RequestFlow support helps without opening client documents by default.
RequestFlow support can help with account questions, billing, email delivery, request status, export jobs, and system errors. Support does not open client file contents by default.
Access policy
Support can review account metadata, request status, email delivery, billing status, and error details.
Support cannot open client file contents by default.
If document access is needed, an account owner must approve a temporary, time-bound access grant.
Temporary access should be limited to the specific issue being investigated.
Approved access can be revoked when it is no longer needed.
Support grants and support actions are logged, including who approved access, what it covered, and when it expired or was revoked.